I have a connection problem

If your equipment does not connect properly to Kinomap, several situations may occur.

👉 The messages displayed in the application generally help identify the source of the problem.

No equipment is detected

If the application displays:

“No device has been detected”

The problem is generally related to Bluetooth.

Bluetooth checks to perform

Check that Bluetooth is enabled on your smartphone or tablet

Make sure Bluetooth is properly enabled on the device used with Kinomap.

Check that Bluetooth is enabled on your equipment

Some equipment requires manual Bluetooth activation.

👉 Check directly on:

• your equipment screen

• your device settings

• or the manufacturer’s manual

Check that your equipment is not already connected elsewhere

Your equipment must not be:

• connected directly in the Bluetooth settings of your smartphone/tablet

• used by another application

• connected to another phone, another tablet, or a Smart TV

If your equipment is already paired elsewhere, Kinomap will not be able to detect it.

⚠️ Important

• the connection must be made directly from the Kinomap application

• location access must be granted to Kinomap. This element is essential for Bluetooth scanning

My equipment remains stuck on “Connecting…”

In this case, the application cannot establish the connection between your device and your equipment.

👉 No data exchange is possible, so Kinomap cannot retrieve your values.

No data is transmitted

Your equipment is correctly detected by the application, but no data is transmitted:

• speed

• cadence

• power

• heart rate

This generally means that the wrong protocol or the wrong model has been selected.

Checks to perform in both cases

Check the model selected in Kinomap

Make sure you have not selected the wrong model in the application.

Two pieces of equipment from the same brand do not always use the same Bluetooth protocol.

👉 You must select the exact correct model from the proposed list.

Check the selected Bluetooth device

Make sure you selected the correct Bluetooth device.

Sometimes users select:

• their Apple Watch

• audio headphones

• a television

• or another Bluetooth device

…instead of their fitness equipment.

Do you see several Bluetooth devices?

If several devices appear and you do not know which one to select:

1. Turn off your fitness equipment

2. Check which Bluetooth device disappears from the list

3. Turn your equipment back on

4. Select the device that reappears

👉 The device that disappears is generally your sports equipment.

Test your equipment with another application

If your equipment is compatible with another Bluetooth application:

• try connecting it there

• check whether data is correctly received

This helps confirm whether the issue comes:

• from the equipment

• or from the connection with Kinomap

Try with another smartphone or tablet

If possible, test your equipment on Kinomap with another device.

👉 This can help identify a problem specific to your phone or tablet.

Correct behavior: my equipment is connected and provides data

When the connection works correctly:

• your equipment appears as “Connected”

• values are displayed in real time in the application

You should see data such as:

• speed

• cadence (RPM)

• power (Watts)

• heart rate (if a compatible sensor is connected)

👉 If the values are displayed correctly, this means your equipment is communicating properly with Kinomap.

Does the problem persist?

If none of the above solutions work, contact our support team at support@kinomap.net with as much information as possible.

Please send:

• the exact model of your equipment

• the model of your smartphone/tablet

• screenshots of the issue

• a detailed description of the observed behavior

👉 Screenshots are very important to help us quickly identify the issue.

Need help?

Check our other articles or contact our Support if needed.