I have a connection problem

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    Gorylek

    I used the app more than 1 year
    And after changing app it’s going worse it’s very long Conection with Bluetooth where I using the same tablet and before I haven’t any problem

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    bjorn andersson

    Looks like it is a beta version. Got problems off difrent typs. The old was better then this.

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    Uldis Karlovskis

    I have the same issue as Gorylek. Previously, the app was disconnecting from the bike like every second time in 7 minutes. Now it's disconnecting, restarting and whatnot. Also, reconnecting the device now requires more steps than before. Very inconvenient. I'm considering changing the app.

    I have Zipro Rook Gold with iConsole and Samsung Galaxy Tab A (2016) with the latest updates.

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    Chris Mitchell

    My Reebok FR30 Elliptical Trainer is fully compatiable and connected to Kinomaps with ease on purchase Aug 2023.
    Now, Kinomaps has lost the equipment connections and upon reinstall ... will not pass a screen that notes 'Please wait while fetching additional data about the selected equipment'.

    All works with Zwift and the Reebok Console App .... what has changed with Kinomaps?



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    Don Theron

    Hi. I have a new Reebok Fr30z. It was sold to me as being compatible with Kinomap. But when I try to connect it I cannot get past the ‘please wait while fetching additional information’ screen. This is very frustrating. Can this treadmill still work with Kinomap?

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    Chris Mitchell

    Hello Don... Are you using an IOS device per chance.  All three of my iOS devices stall at the final bluetooth connection screen.... however a borrowed Andriod device did connect.

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    Don Theron

    Hi Chris. Yes IOS devices.

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    Don Theron

    But Kinomap are particularly useless. I opened a ticket via email and have had ZERO response from them.

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    Chris Mitchell

    Hello Don.
    I had a response today to my ticket..... so far just to try the default connection advice.
    I've made them aware that this may be an iOS issue only.
    This could be something that broke on a recent iOS or app update - so hopefully something simple. 

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    Samantha Johnston

    I have a brand new JTXFitness treadmill and I am also getting the same message when I try to connect it to Kinomap. I cannot get past the ‘please wait while fetching additional information’ screen. I can connect to zwift using Bluetooth. Feeling very annoyed at the moment, I have also opened a ticket but no response yet

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    Don Theron

    I got my to connect by going through the list of reebok treadmills and selecting the gt40z.
    It works fine now. I suggest you try that either with the different iJTK models or just use the one I got to work in reebok. I don’t think the model selection is critical at all. Connected my Wattbike atom using wahoo bike as Wattbike was not listed! And it’s perfect.

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    Samantha Johnston

    Thanks Don using your advice I actually managed to connect to the treadmill using Reebok gtx40 as you suggested (tried loads of others, some work), and I can interact now with the video ie. I start the treadmill and it works in time with the videos but the incline is not working interactively and when I check the ‘equipment added tab, there is a red error message next to the treadmill selected saying ‘data not retrieved! Essential to launch an activity on the application’, still not had anything back from Kinomap support

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    Don Theron

    HI.

    My incline does work automatically.

    When i start a run video It just tells me "Your equipment is connecting.... Begin running to start the treadmill" at which point i start the treadmill with its go button - not on the screen. And then it works fine!

    make sure the route you try has a hill early on to see if it works.

    Is there not a JTX machine that gets you beyond that point? 

    Still nothing from Kinomap.

     

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    Samantha Johnston

    Hi Don,

    No JTXFitness treadmill selection works (waiting for them to get back to me!!) and when i start the video it tells me "Your equipment is connecting.... Begin running to start the treadmill" at which point i start the treadmill with its go button, it all starts except the incline bit😩 tried numerous videos, so annoying

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    Samantha Johnston

    Well it turns out I can add and interactively use the app/treadmill using a friends Samsung. So clearly the problem is linked to Apple, I cannot connect with either my iPhone 14 or my iPad mini 6th generation, not great !

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    Dusan Marmange

    Starting yesterday I am having the same issue with my IPhone. Funny is, that my wife's phone works fine .. so far.

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    Samantha Johnston

    I had this response from Kinomap this morning::

    Sorry for the inconvenience. The problem has been confirmed and will be corrected as soon as possible.

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