The video starts as soon as it receives data from your equipment. If you're stuck with the message "Start pedaling/rowing/running", it means we are not receiving any data from your equipment.
To ensure your equipment is properly paired and is sending accurate data, please follow the steps below:
✅Initial check
1. Open the Settings menu > Equipment Management.
2. Tap the gear icon next to your equipment.
3. Make sure the status shows "Connected" and that you see values appear when you begin exercising.
🔍 Possible situations
1. Your equipment is stuck on "Connecting..."
This means the connection has not been established.
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Make sure you selected the correct model in the app.
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Select the right Bluetooth device (e.g., Kinomap mock bike). Avoid connecting to nearby devices such as watches, headphones, or TVs.
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If several Bluetooth devices appear, turn off your fitness equipment: the disappearing ID is the correct one. Turn it back on and select it again.
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You can also try using a different app compatible with your equipment, or a different phone/tablet.
2. Your equipment is "Connected" but not sending any data
The connection is active, but no data is received.
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Double-check the selected model and Bluetooth device.
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Repeat the method above to identify the correct device.
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Try testing with another compatible app or a different mobile device to see if data is displayed.
3. Your equipment is "Connected" and sends partial data
Some essential values are missing (e.g., power for bikes).
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In this case, please send us a screenshot of the equipment screen so we can investigate.
To help with the diagnosis, please send us a screenshot of your equipment’s menu along with the results of your tests, possibly conducted with other applications or devices. You can email these items to support@kinomap.com, or reply to your existing ticket if you have already opened one.