How to add a family member to my subscription?

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    Fred Haggerty

    But what are the steps to do this? Set up another account? How are they linked? Says to send an invite, but not how. Implies you can just add another email but what if you and your spouse share an email account? You need to post the step by step directions to make this happen. 

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    gerard.scheffel

    Wrong info they should tell you only possible on laptop browser edge or chrome to add an user there is no way to do this on safari on tablet or iphone

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    Claire Hughes

    Family plan - This is a nightmare.  How do I do this.  There are no instructions.

    Can anyone help me?

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    Fred Haggerty

    Agree, directions are not very good. It took me a while and several emails to get it sorted out. It turns out they used a linked accounts method. You have to use a PC and not a app to do all this. Your main account which you set up and paid your family plan with is your master account for the family plan. Each other individual who is to be part of the family plan sets up their own account with their own email address, note each person needs their own email address aka no shared emails. You can use the 14 day free trial to do this for each person. Once that is done you can link them all to the master account. Now the tricky part...tricky as the navigation is a little awkward the first time you do it.

    1. Log in to master/main account. 

    2. Click on "DASHBOARD" in upper right.

    3. (Here is one awkward part)Now again back in the upper right a new round colored button will show up where "Dashboard" was. Click on down arrow next to your initials located in a round link get the drop down. In the drop down click on "My Subscriptions"

    4. (Next awkward apart) In the box that will now turn up on the left side on the screen under "My Subscription" click on the little gear set in the upper right corner in the box under "My Subscriptions"

    5. In the little box it will now say "My family accounts" with just the master account email listed with a star next to it. Below is a box to add the emails for the other accounts that have been set up. Type them in one at a time and click add each time you add one. Do them individually, not as a group. It will show like 2/5, 3/5, etc as you add. 

    You will know you have been successful when they show up in a list under the main email above. Each person then can double check by logging in to their account which should no longer list them as a trial member. You can delete and add up to 4 accounts plus the master account. 

    Does this help??

     

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    marie dannatt

    havent got a gear  but worked until then

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    ojerez

    Hello. Can the family account be used on different bikes at the same time? Four of the family plan could we do a training together?

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    onnob

    Perhaps it is nice to mention that this is not a free offer, but costs 8 Euro per month. Those purchase steps are conveniently hidden from the instructions above. :(

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    SammiWombat

    I've tried to contact for them to do something their end - for UK subscriptions it says you can add up to 4 users to one subscription - but I paid via the app and this function is disabled (they didn't mention that bit!)  - no way (as far as I can see)  to talk to anybody to get this sorted (I've not even used the app since subscribing - but not holding out much hope of getting any answers - if I'd known I would have paid the same amount of money and registered via the website  - so frustrating!!

     

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    Oscar

    Hi!

    I can't add a family member to my subscription. I've purchased the family plan.
    When I try to add their email address, the application window on the website freezes.
    I've requested help on the support page and haven't received a response.

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    SammiWombat

    I had this problem too - I paid via the app for my annual membership - apparently you can only add additional accounts if you pay using the website - something they don’t make clear when signing up - very disappointed to say the least but seems there is absolutely nothing that can be done now they have my money - lesson learned - might be worth making this clear to customers BEFORE they pay!

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