Why is my video not available in the application?

If your video isn't available on the Kinomap apps, this is due to one of the following reasons: 

- The video doesn't respect standards regarding the video quality: stabilized video, with a correct exposition, without obstacles, and in the direction of the road

- The weather is bad and there is a lot of rain on the camera lens

- The distance and the duration are too short: a minimum of 5 minutes and 1 kilometer

- The video speed isn't suited to cycling or rowing. (example: videos recorded from a car)  

For example, this video isn't approved for only one reason: 

It has been recorded from the back of the bike. 

Also, please note that a few hours (up to 24 hours) might be necessary for your video to be available in the indoor training apps: the time to process additional elevation data and segment slope calculations.

Note: if you disagree with the status of your video or you want to have more details about why your video isn't approved to Kinomap apps, you can send a mail to support@kinomap.com.