Trouble with videos that are not finished and can be resumed later

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14 comments

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    Cedric Turczyn

    Hello,

    Thank you for contacting us and sorry for the delay in getting back to you.

    What is your Kinomap username?
    Best regards?
    Cedric. 

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    Peret Lopez

    Hi, Cedric, my username is PeretLopez (is this the one you need?)

    Two days ago I had a new issue with partial rides: I can see the run I did, but I cannot resume it, as it is not shown in the upper side of 'Explore' tab of the app.

    So, it seems a bit unstable the procedure of running a video partially, or I am not managing correctly.

    Thanks!

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    Peret Lopez

    In the last days, with a new update of the app (iOS, version of the app 8.2.0), I cannot see partial rides to be resumed anymore. I can only select among online rides and the rest of videos, but nothing about partial rides. Is it a feature you have removed in the new version? I would like to know, in such case, it is not worth starting long rides if I know I am not going to end in one exercise.

    Thanks in advance

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    anikokomocsy

    Hi, I have same issue as Peret. Please come back to me with support. My username is anikokomocsy. Thx!

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    DJ

    I'm using Kinomap 9.3.2 on iPadOS and the resume function, although not very intuitive, works for me.  (cycling)

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    Peret Lopez

    I am also on iPad iOS, but my version is 8.2.1,updated 4 days ago. As far as I know, there is not update available

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    Peret Lopez

    I have checked that on Android 9.0, the current version is 3.6.2, and there, I can resume activities! So, there must be a problem with versions on different devices

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    J.D. van Rijn

    Where can I find the resume function, DJ? I have the same Kinomap version on iPadOS.

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    Peret Lopez

    I have discovered, by chance, where it is in my version: not intuitive at all. If you select a video, and it has some pending to resume ride, you can choose to resume after selecting 'Train now'

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    DJ

    Exactly.. What I did:

    1. Go to my profile
    2. under activities click "show all"
    3. select the (current) month
    4. select the route you want to continue in
    5. click "(i) Video" on the top right
    6. click "train now" 

    THEN it asked if I wanted to resume. I was afraid it would start all over again but it didn't. Not intuitive at all

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    J.D. van Rijn

    Thank you so much DJ and Peret Lopez. I can resume a long distance ride as you described. So happy to fulfill the whole distance in several etappes. I am an old woman who cannot do it in one turn. Can do the rewarding downhill ride afterwards and se the whole scenery. 

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    anikokomocsy

    Dear DJ, I also managed it with your description, thanks a lot for it. Really not too intuitive :-) 

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    Kris Hermans

    I hope someone can help me: I still can't resume a long distance ride as you described.

    I can do 1 till 4, but then:

    • click "(i) Video" on the top right  In most of my training sessions I don't see anything like (i) Video . 

    And even when I see the (i) training I can't resume but it starts from the beginning.

    What do I do wrong? Wrong settings?

     

     

     

     

     

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    Cedric Turczyn

    Hello guys,

    Really sorry for the delay in getting back to you.

    I've added a content in the FAQ in the meantime: https://support.kinomap.com/hc/en-us/articles/360042955592-How-to-resume-an-activity-

    Have a nice day.
    Cédric. 

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