Can not Connect with Kinomap v9.0

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Kinski74

• October 09, 2019 18:00

Hallo, I recently updated to kinomal v9.0 on ipad OS 13.1.2. Since then, I can't Connect my Sportplus Hometrainer. I can add the bike (BT found) , but when I want to start a training, it stays on Message " please start cycling...". I tried the Sport plus app and it Works fine, so I excellence ext an hard wäre defect. 

Anyone an idea? I've already contacted the kinomal support, but they returned, nothing was changed on the new version only the beta Mode was added. 

Thanks, ekke

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  Cedric Turczyn

  • October 09, 2019 20:22

  Hello Ekke,
  Please let's continue this discussion through the support ticket that you've created.
  Best regards,

  Cedric.

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  Christian Pörtzel

  • October 11, 2019 09:26

  same problem here, i have sportplus 9600 , Iphone8 Plus and if i wanna start it always say: "start cycling...." and nothing happens.

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  Cedric Turczyn

  • October 11, 2019 14:59

  Hello,

  We've submitted an app update this afternoon, that should be validated by Apple early next week.
  This issue was related to changes made on IOS 13.1.2 and the last update will fix it.
  Best regards,
  Cedric. 

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  Jaine hollis

  • November 30, 2019 18:35

  What is the difference between a Kinomap and BH by Kinomap apps. Both tell me to start pedalling but won’t connect to my bike 

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  Cedric Turczyn

  • December 02, 2019 15:05

  Hello,

  The difference between BH Fitness and Kinomap is the hardware support.
  BH by Kinomap only supports the BH equipment whereas the Kinomap supports the other ones.
  Best regards,
  Cedric

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