SportPlus SP-HT-9500-E error in data received



  • Avatar
    Cedric Turczyn


    The speed is calculated in the app thanks to the cadence that we receive from the equipment.
    Could you please, send us a photo of the console installed on your bike? 

    Note that you don't have to set a wheel diameter in the app, this is only useful for bike trainers on which you install your own road bike with a speed sensor. 

    Could you please, go to the equipment menu and check the cadence value when you are pedaling, does it also fluctuate from 100 to 10 for example?

    Best regards,

  • Avatar
    Daniel R. Güell

    Hi, Cedric,

    Thank for your quickly answer.

    I try to send you the console photo and the cadence values when I'm pedaling as soon as possible.

    I don't set the diameter manually, The only thing I do is to choice the SportPlus bike model with the default configuration.



  • Avatar
    Daniel R. Güell


    I send you two photos about my console where you can see the equipment menu test with the cadence in 91rpm and 102rpm and the different value from app and the bike console.

    If you need anything else, please let me know.

    Thanks for your support.


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