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  1. Kinomap Support
  2. KINOMAP APPS

KINOMAP APPS

Frequently Asked Question, in English

Hardware

  • Interactive, Smart, Classic, what does it mean?
  • Android 4.4 version is no longer supported
  • Why is it important to update Kinomap App regurarily?
  • How to connect my equipment for the first time?
  • I can't find NordicTrack or ProForm products in the app
  • The app always asks me to start pedaling/running/rowing but the video never starts.
See all 35 articles

Gameplay

  • Where is the 'activity details' button?
  • What is the meaning of the color on the speed value?
  • How is calculated the bike speed in the training apps?
  • How to join or schedule a multiplayer session?
  • There are other users during my training session, who are they?
  • I have no sound on the videos, why?
See all 26 articles

Subscription and account

  • I get the 'there is a problem with your account' error message when I attempt to log in to the app, why?
  • I can no longer log in with Facebook / Strava or Google, why?
  • About the family plans
  • Does the bankruptcy have effects on Kettmaps / Kinomap?
  • Automatic or manual export to Strava no longer works, why?
  • How to update my credit card information?
See all 12 articles

Social

  • My performance does not appear in the ranking, why?
  • How to share an activity?
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