KINOMAP APPS
Frequently Asked Question, in English
Hardware
- I can't find NordicTrack or ProForm products in the app
- Android 4.4 is no longer supported
- Why is it important to update the regurarily?
- How to connect my equipment for the first time?
- The app always asks me to start pedaling/running/rowing but the video never starts.
- How to add an additional sensor?
Gameplay
- Where is the 'activity details' button?
- What is the meaning of the color on the speed value?
- How is calculated the bike speed in the training apps?
- How to join or schedule a multiplayer session?
- There are other users my training session, who are they?
- I have no sound on the videos, why?
Subscription and account
- I get the 'there is a problem with your account' error message when I attempt to log in to the app, why?
- I can no longer log in with Facebook / Strava or Google, why?
- About the family plans
- Does the bankruptcy have effects on Kettmaps / Kinomap?
- Automatic or manual export to Strava no longer works, why?
- How to update my credit card information?