My subscription has disappeared from the application

You can subscribe through the integrated purchase systems of Apple and Android. In this case, subscription management is handled directly in the Apple Store or PlayStore, not through our website.

There is a difference between in-app purchases and traditional purchases on the WEBSITE:

• When you subscribe through the in-app purchase system, Apple and Android link the purchased service to the device used for the subscription.

• When you subscribe through the website, the subscription is linked to your Kinomap account, which you can use on any device without specific actions.

If the app prompts you to subscribe even though you already are, two scenarios may apply:

1. You have recently reinstalled Kinomap on your device.
   
   

2. You have installed Kinomap on a different device from the one used for the initial purchase. First, ensure that this new device is logged into the same Apple or Google account used for the initial purchase.
   
   

To proceed, go to the 'Profile' menu, then click on the blue 'Subscribe Now' button.

As you can see on the screen below, there is a 'Restore' button visible at the bottom. Simply click on this button and follow the steps.

Your purchase has now been restored on your device, and you can use the application again.