I get the 'there is a problem with your account' error message when I attempt to log in to the app, why?

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    PeduAN

    Hi, from today I am having trouble connecting my mobile phone to Kinomap, eventhough I have purchased a year membership on 30.10.2020. I can still connect via my notebook, but cannot via phone or any other device, phrase "Please check your account on the website". 

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    PeduAN

    I think your system ignores my annual subscription (# 285821) for some unknown reason and won't let me sign up. In order to use the application at all, I had to purchase an additional monthly subscription today. So I'm asking for a one-year subscription and a monthly subscription refund!

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    anitajohn

    I have signed up too today for a year and it won't let me sigh in. I get the please check the website

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    PeduAN

    I had the same problem (see above), which, according to Kinomap's support, was caused by not transferring my payment to the system. The message "please check the website" tells you to look at your subscription on the website, ie Dashboard / My subscriptions / Details on the data Start, End, Next payment and Payments history, whether the data agrees.

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    anitajohn

    Mine has a start date but no end date. It does however have when my next payment is.

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    PeduAN

    I have the exact same thing, I wouldn't see a problem with that. I would write to support (https://support.kinomap.com/hc/en-us/requests/new, registration required), I believe that it will solve your problem promptly as with me. Good luck.

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    anitajohn

    Thank you that has worked. Got on this morning.

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