We used to have a free app giving access to a limited set of 5 to 10 free videos with no limitation of time.
In fact, many users asked to get access to the entire eligible content we host on Kinomap, so nearly 230,000 km or 140,000 miles of cumulated track, to get a better idea of the ability to travel the entire world. The free access was also a bit restricted, not giving access to the multiplayer mode and the live challenges, being now a key feature of the app.
From now on, any account creation will activate a 14-days trial period, allowing you to test the complete version of the app. After this 14-days period, you will no longer have access to the application, and a subscription will then be required.
The trial period starts when you start your first training session.
If you get the message 'there is a problem with your account', that means your trial period has expired and you need a subscription to continue using the application.
For former users, we consider that they have already been able to test our application under its old trial formula and that a subscription is now necessary to continue using the application.
Thank you for your understanding.
Comments
7 comments
Hi, from today I am having trouble connecting my mobile phone to Kinomap, eventhough I have purchased a year membership on 30.10.2020. I can still connect via my notebook, but cannot via phone or any other device, phrase "Please check your account on the website".
I think your system ignores my annual subscription (# 285821) for some unknown reason and won't let me sign up. In order to use the application at all, I had to purchase an additional monthly subscription today. So I'm asking for a one-year subscription and a monthly subscription refund!
I have signed up too today for a year and it won't let me sigh in. I get the please check the website
I had the same problem (see above), which, according to Kinomap's support, was caused by not transferring my payment to the system. The message "please check the website" tells you to look at your subscription on the website, ie Dashboard / My subscriptions / Details on the data Start, End, Next payment and Payments history, whether the data agrees.
Mine has a start date but no end date. It does however have when my next payment is.
I have the exact same thing, I wouldn't see a problem with that. I would write to support (https://support.kinomap.com/hc/en-us/requests/new, registration required), I believe that it will solve your problem promptly as with me. Good luck.
Thank you that has worked. Got on this morning.
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