I get the 'there is a problem with your account' error message when I attempt to log in to the app, why?

We used to have a free app giving access to a limited set of 5 to 10 free videos with no limitation of time.

In fact, many users asked to get access to the entire eligible content we host on Kinomap, so nearly 230,000 km or 140,000 miles of cumulated track, to get a better idea of the ability to travel the entire world. The free access was also a bit restricted, not giving access to the multiplayer mode and the live challenges, being now a key feature of the app.

From now on, any account creation will activate a 14-day trial period, allowing you to test the complete version of the app. After this 7-day period, you will no longer have access to the application, and a subscription will then be required.

The trial period starts when you start your first training session. 

If you get the message 'there is a problem with your account', that means your trial period has expired and you need a subscription to continue using the application.

For former users, we consider that they have already been able to test our application under its old trial formula and that a subscription is now necessary to continue using the application.

Thank you for your understanding.