FAT32 file system doesn’t allow to record and save larger files than 4GB on usual devices (hard disk, USB stick, memory card like Micro-SD). For long recordings,an aggregation of all files has to be done before its upload on Kinomap. Software like Microsoft Movie Maker, Quicktime etc are able to convert several video files into a single one. It may take few minutes up to several hours depending on file size.
Be careful as GPS data, if combined with video into a single file, will not be kept during that process. You have to export GPS data before to proceed (you can do that through the Web uploader, just select your files and then "download as NMEA"). Please contact our support desk for assistance.