My Racer S is connected to KETTMaps but I can't train, the power remains to 0 Watts, what should I do?

If you have a first-generation Racer S, with an article number 7988-700 and a firmware version V1R23, you might need to get an update of your console if you see a Watt value of 0 (cadence is ok).

This process can't be done by end-users themselves but a process is available through Kettler customer service.

Note that most of Racer S is ok. 

How to detect the version of firmware concerned by the issue:

• If searching for a Bluetooth device, Racer Bluetooth mode shows an antenna symbol instead of a blue-white ring
• And Finding BT device with the name "Racer S xxxx" (lower case "acer") instead of "RACER S xxxx" in the smartphone/tablet settings

If your model is concerned, please contact us at support@kinomap.com with your serial number.

Only consoles in this case will be handled.