If you have a first-generation Racer S, with an article number 7988-700 and a firmware version V1R23, you might need to get an update of your console if you see a Watt value of 0 (cadence is ok).
This process can't be done by end-users themselves but a process is available through Kettler customer service.
Note that most of Racer S is ok.
How to detect the version of firmware concerned by the issue:
- If searching for a Bluetooth device, Racer Bluetooth mode shows an antenna symbol instead of a blue-white ring
- And Finding BT device with the name "Racer S xxxx" (lower case "acer") instead of "RACER S xxxx" in the smartphone/tablet settings
If your model is concerned, please contact us at email@example.com with your serial number.
Only consoles, in this case, will be handled.