If you have a first generation Racer S, with article number 7988-700 and a firmware version V1R23, you might need to get an update of your console if you see a Watt value of 0 (cadence is ok).
This process can't be done by end users themselves but a process is available through Kettler customer service.
Please contact us at firstname.lastname@example.org to give us your home address: a special package will be sent to you. You'll be able to put your console in the package and send it to KETTLER for an update and a quick return.
Note that most of Racer S are ok.
How to detect the version of firmware concerned by the issue:
- If searching for bluetooth device, Racer bluetooth mode shows an antenna symbol instead of blue white ring
- And Finding BT device with the name "Racer S xxxx" (lower case "acer") instead of "RACER S xxxx" in the smartphone/tablet settings
Only consoles in this case will be handled.